Staysure Travel Insurance Review 2026
Getting the right and best travel insurance can be extremely important for holidaymakers, especially older travellers and travellers with pre-existing medical conditions. Staysure travel insurance is one of the most well-known and highly rated travel insurance brands in the UK, reporting to have more than 10 million customers since 2005*.
There are literally 100’s of different travel insurance options for British holidaymakers travelling to Europe and Worldwide. There are also lots of warnings for families travelling abroad to make sure that they have adequate and proper travel insurance to avoid potentially expensive medical bills or loss from theft and damage.
In our latest travel insurance guide, we review Staysure travel insurance for British travellers to compare its policies with other brands. We’ll explain how Staysure travel insurance works and look at the main areas for new or existing policyholders.
60 Second Summary – How good is Staysure Travel Insurance?
Finding the right travel insurance can make a huge difference to you if you need to make a claim for your holiday. Travel insurance is all about protecting your holiday and getting the best medical care when you’re abroad if you need it.
Unfortunately, travel insurance can also be complicated and it can be full of complicated exclusions, especially for people with medical conditions and Over 50’s.
- Staysure travel insurance was founded in 2005 and is now one of the most popular holiday insurance providers with more than 10 million policies sold*.
- Policies by Staysure are underwritten by Great Lakes Insurance SE, a specialist insurance solutions provider backed by Munich Re. and based in Munich, Germany.
- Currently, Staysure is rated 4.7 out of 5.0 Stars on Trustpilot (based on 411,466 at 15/10/24) and it has a 5 Star Defaqto rating for its Single and Annual trip policies.
- Premiums for Staysure travel insurance are not the cheapest that are available, but they are also not the most expensive when compared to the other top insurers, and the cover options tend to be one of the best.
Who is Staysure travel insurance?
Staysure was established in 2004 by Ryan Howsam, and it is now one of the highest rated travel insurance providers in the UK. According to figures from its own website (staysure.co.uk) provided by Great Lakes Insurance SE, it has provided cover for more than 10 million customers.
Staysure is a trading name of TICORP Limited, which is registered in Gibraltar and its policies are administered by Howserv Limited in the UK. Insurance policies for Staysure are also underwritten by Great Lakes Insurance SE, which is a specialist insurer backed by Munich Re.
The business is now part of TICORP Ltd. which also owns Avanti Insurance which was acquired in 2017, and it acquired the comparison site, payingtoomuch.com in November 2019 under the Howserv group of travel insurance companies.
Is Staysure a good travel insurance company?
According to its customer reviews on Trustpilot, Staysure is one of the highest-rated travel insurance companies in the UK. Staysure travel insurance has a customer rating of 4.7 out of 5.0 Stars, based on 411,476 independent customer reviews up to 15th October 2024.
Staysure Trustpilot scores
Of the reviews on Trust Pilot in the last 12 months, Staysure had received:
- 5 Star reviews: 81%
- 4 Star reviews: 14%
- 3 Star reviews: 2%
- 2 Star reviews: 1%
- 1 Star reviews: 2%
Staysure is also a multi award-winning travel insurance provider, which includes:
- British Travel Insurance Awards 2016 to 2023 (Best Company)
- British Insurance Awards 2021 (Broker of the Year)
- Moneywise 2019 (Customer Service Award)
Staysure – Award Winning Service
We can’t share specific opinions about Staysure of course, but we can say that they are highly rated by their customers based on our review score analysis. Other travel insurance companies have similar ratings on Trustpilot, but very few have the same number of customer reviews online.
Staysure Defaqto ratings
Most of Staysure’s travel insurance policies have been rated 5 Stars by Defaqto, due to their comprehensive cover and wide range of customer benefits. The only policy that has not been rated 5 Stars is Staysure’s cheapest policy option – Staysure Basic.
What does Staysure travel insurance cover?
The level of cover that you receive will depend on which Staysure policy you buy. Our travel insurance experts have compiled a full list of the benefits included in each type of Staysure travel insurance policy.
Staysure Basic Travel Insurance (£129 excess)
- £5million cover for emergency medical expenses.
- Unlimited cover for repatriation if you are serious ill or injured or die while abroad.
- £500 cover for holiday cancellation (can adjust this amount when you apply).
- £300 cover for lost, damaged, or stolen baggage.
- £300 for lost, damaged, or stolen money or passport.
- Up to £300 cover for travel delays.
- £500 cover for missed departures.
Staysure Comprehensive Travel Insurance (£99 excess)
- Unlimited cover for emergency medical expenses.
- Unlimited cover for repatriation if you are serious ill or injured or die while abroad.
- £5,000 cover for holiday cancellation.
- £2,500 cover for lost, damaged, or stolen baggage.
- £500 for lost, damaged, or stolen money or passport.
- Up to £1,500 cover for travel delays.
- £1,500 cover for missed departures.
- £20,000 personal accident cover.
- £2million personal liability cover.
- £25,000 legal protection cover.
Staysure Signature Travel Insurance (no excess)
- Unlimited cover for emergency medical expenses.
- Unlimited cover for repatriation if you are serious ill or injured or die while abroad.
- £10,000 cover for holiday cancellation (can adjust this amount when you apply).
- £5,000 cover for lost, damaged, or stolen baggage.
- £2,000 gadget cover included.
- £30,000 personal accident cover.
- £2million personal liability cover.
- £25,000 legal protection cover.
- £500 for lost, damaged, or stolen money or passport.
- Up to £1,500 cover for travel delays.
- £1,500 cover for missed departures.
- £20,000 personal accident cover.
- £2million personal liability cover.
- £25,000 legal protection cover.
- Can add on winter sports cover which protects you for up to 28 days.
- Can add on £10,000 extra cover for trip interruptions (e.g. volcanic eruptions, tsunami).
Staysure Travel Insurance Policy Documents – CLICK HERE
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Is Staysure expensive?
Staysure Insurance travel insurance isn’t overly expensive, and prices often start at less than £20 for single trip cover. Annual cover can be more expensive depending on the destination, but you may offered the option to pay monthly to spread the cost.
The price of travel insurance will always vary from person to person and will usually cost more for older travellers or travellers with medical conditions. The easiest way to save money on travel insurance is to compare quotes from multiple travel insurance companies. This allows you to see which insurers are the most affordable for you, and this may be Staysure or it could be another insurance company.
Other money saving travel insurance tips:
- Don’t add on extra benefits that you don’t really need.
- Check if you can tailor your level of cover (e.g. Staysure allows you to adjust the level of cancellation cover for Basic or Signature policies).
- Compare quotes using a specialist comparison tool (usually has access to a wide range of specialist insurance companies).
Staysure European Travel Insurance Price Comparison (Spain)
| Applicant age | Single trip policy | Annual travel cover |
| Age 20 | £11.11 (Basic) £17.34 (Comprehensive) £36.74 (Signature) | £33.30 (Basic) £43.02 (Comprehensive) £73.49 (Signature) |
| Age 30 | £12.36 (Basic) £16.24 (Comprehensive) £36.74 (Signature) | £31.63 (Basic) £40.74 (Comprehensive) £73.49 (Signature) |
| Age 40 | £12.59 (Basic) £16.54 (Comprehensive) £36.74 (Signature) | £30.87 (Basic) £40.13 (Comprehensive) £73.49 (Signature) |
| Age 50 | £11.23 (Basic) £17.54 (Comprehensive) £36.74 (Signature) | £33.34 (Basic) £42.33 (Comprehensive) £73.49 (Signature) |
| Age 60 | £14.52 (Basic) £19.08 (Comprehensive) £36.74 (Signature) | £37.63 (Basic) £48.74 (Comprehensive) £73.49 (Signature) |
| Age 70 | £21.53 (Basic) £31.75 (Comprehensive) £43.70 (Signature) | £84.29 (Basic) £107.02 (Comprehensive) £161.43 (Signature) |
Staysure Worldwide Travel Insurance Price Comparison (USA)
| Applicant age | Single trip policy | Annual travel cover |
| Age 20 | £40.91 (Basic) £55.76 (Comprehensive) £74.93 (Signature) | £128.55 (Basic) £151.56 (Comprehensive) £192.68 (Signature) |
| Age 30 | £44.00 (Basic) £55.63 (Comprehensive) £71.68 (Signature) | £122.22 (Basic) £143.80 (Comprehensive) £182.92 (Signature) |
| Age 40 | £45.42 (Basic) £57.28 (Comprehensive) £73.53 (Signature) | £118.96 (Basic) £140.82 (Comprehensive) £180.15 (Signature) |
| Age 50 | £43.23 (Basic) £55.92 (Comprehensive) £75.14 (Signature) | £115.78 (Basic) £139.14 (Comprehensive) £184.53 (Signature) |
| Age 60 | £53.93 (Basic) £70.06 (Comprehensive) £102.47 (Signature) | £126.35 (Basic) £154.64 (Comprehensive) £207.91 (Signature) |
| Age 70 | £83.25 (Basic) £120.13 (Comprehensive) £158.60 (Signature) | £236.31 (Basic) £309.59 (Comprehensive) £410.06 (Signature) |
Can I get Staysure travel insurance for pre-existing medical conditions?
Like all travel insurance companies, Staysure will ask about your medical history when you apply for travel insurance policy. This helps them to work out how likely you are to claim for medical expenses while on holiday. Their team will then use this information when working out the price of your cover.
Staysure asks a range of questions about your health like:
- Do you have any undiagnosed symptoms?
- Are you waiting for any tests, test results, or investigations?
- Are you on a waiting list for medical treatment?
- Have you been advised not to travel by a doctor or medical professional?
- Are you travelling to get medical treatment abroad?
- Have you been diagnosed with or treated for any medical conditions within the last two years? (Includes mental health conditions)
Staysure may ask for more information about specific medical conditions including:
- Heart conditions (e.g. Heart attack, angina)
- High blood pressure or circulatory conditions
- Stroke (includes TIA or brain haemorrhage)
Millions of UK holidaymakers will have one or more medical conditions, and Staysure can often offer cover to people with less severe health conditions. In some cases, cover might not be available from Staysure or it might be too expensive. If this happens, you can use a specialist price comparison site to compare medical conditions travel insurance quotes.
We’re proud to partner with Medical Travel Compared, the UK’s top specialist comparison site for travel insurance with pre-existing conditions. CLICK HERE to get started and get your free online travel insurance quotes.
Travel Insurance provider reviews
How do I contact Staysure?
Staysure recommends that you contact them online if you have questions about your travel insurance policy. You can speak to Staysure’s team via online live chat between 8.30am – 6.00pm Monday to Friday and 9.00am – 5.00pm on Saturdays and Bank Holidays.
Staysure customers can make simple changes to their policy by logging into your My Staysure account. You can also use this 24/7 service to view your policy documents.
We have put together a list of the most relevant telephone numbers for Staysure, which can be used if you would prefer to manage your policy over the phone.
Staysure Travel Insurance Phone Numbers (Customer Services)
Telephone – 0333 004 8033 (UK)
Telephone – +44 1604 210 845 (overseas)
Opening hours – 8.30am – 8.00pm Monday to Friday, 9.00am – 5.30pm Saturdays, 10.00am – 4.00pm Sundays
Staysure Travel Insurance Phone Numbers (Policy Renewals)
Telephone – 0800 652 2044 (UK)
Telephone – +44 1604 552 860 (overseas)
Opening hours – 8.30am – 8.00pm Monday to Friday, 9.00am – 5.30pm Saturdays, 10.00am – 4.00pm Sundays
Staysure Travel Insurance Phone Numbers (New Enquiries)
Telephone – 0330 127 4824 (UK)
Telephone – +44 1604 552 860 (overseas)
Opening hours – 8.30am – 8.00pm Monday to Friday, 9.00am – 5.30pm Saturdays, 10.00am – 4.00pm Sundays
How do I claim on Staysure travel insurance UK?
Staysure’s website claims that they paid out more than £53million in 2023 to support over 44,000 UK travellers. They also state that they aim to process all claims within 5 working days of receiving any evidence (e.g. police report of stolen items).
When you submit your claim, you will need to provide your policy number and any insurance documents. If you are claiming because of holiday cancellation, you will need to send copies of your booking confirmation and cancellation invoice.
Staysure currently only processes claims online, so you will need to visit the Staysure claims page to start your claim: Staysure – Making a Claim
How do I cancel my Staysure travel insurance?
You can contact Staysure to cancel your policy either by post, online, or over the phone. Your policy will be cancelled immediately or from a date that you have specified. You should receive a full refund of your premium if you cancel within 14 days of buying your cover.
Staysure Travel Insurance Cancellation Contact Details
Telephone – 0333 004 8033
Website – Staysure Cancellation Request Form
Post:
Staysure,
Britannia House,
3 – 5 Rushmills Business Park,
Bedford Road,
Northampton,
NN4 7YB
Can I complain about Staysure?
If you’re not happy with your policy, you can speak to Staysure to submit a complaint. You’re always entitled to complain if you feel that you have been mistreated or that your cover has not lived up to your expectations.
You should receive written confirmation from Staysure within 5 working days of submitting your complaint and they aim to resolve all complaints within 8 weeks.
Staysure Travel Insurance Complaints (Sales Complaints)
Telephone – 0333 006 8033
Email – complaints@staysure.co.uk
Post:
Staysure Customer Service Manager,
Britannia House,
3-5 Rushmills Business Park,
Bedford Road,
Northampton,
NN4 7YB
Staysure Travel Insurance Complaints (Claims Complaints)
Email – complaints@ergo-travel.co.uk
Post:
The Managing Director,
ERGO Travel Insurance Limited,
Afon House,
Worthing Road,
Horsham,
West Sussex,
RH12 1TL
Staysure Travel Insurance Complaints (End Supplier Failure)
Telephone – 020 3758 0840
Email – complaints@libertyglobalgroup.com
Post:
Compliance Officer,
Liberty Mutual Insurance Europe SE,
20 Fenchurch Street,
London,
EC3M 3AW
Staysure Travel Insurance Complaints (Gadget Claims Complaints)
Telephone – 0330 880 1733
Email – gadget.complaints@taurus.gi
Post:
Customer Relations Officer,
Taurus Insurance Services,
Suite 2209-2217 Eurotowers,
Europort Road,
Gibraltar
Making a complaint to the Financial Ombudsman Service
The Financial Ombudsman Service (FOS) is an impartial and free service for financial services customers in the UK. This service can be used to settle any disputes between life insurance companies and their customers in the United Kingdom. If they feel that you have suffered any financial loss as a result of your life insurance policy, then they may rule for compensation to be awarded.
Telephone – 0800 023 4567 (or 0300 123 9123)
Telephone (outside the UK) – 0207 964 0500
How can I compare Staysure travel insurance quotes?
The simplest way to find the best travel insurance for you is to compare quotes from multiple travel insurance companies. You can request quotes straight from Staysure and other insurers or you can quickly compare multiple quotes using an online price comparison tool.
Our specialist price comparison tool compares quotes from the UK’s top travel insurance companies, as well as specialist insurers for older travellers and pre-existing conditions. If you need a specialist travel insurance quote, CLICK HERE for the best and cheapest policies in the UK.
