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Legal and General Life Insurance Review 2024

They have a lot to offer to their life insurance customers including a range of flexible policies and brilliant extra benefits such as FREE accidental death and terminal illness cover and 24/7 online GP services.

In this independent review, we will explain more about Legal and General and how their life insurance products work to help you figure out if they are the right choice to protect your home and family.

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60-Second Summary – Legal and General life insurance

Legal and General are one of the largest general insurance companies in the UK, having provided policies to UK residents for almost 200 years. They are an extremely popular choice for life cover with over 6 million UK customers.

  • Legal and General offer several types of life insurance for their customers including family protection, mortgage protection, whole of life cover and critical illness cover policies.
  • You can receive some brilliant benefits with Legal and General life insurance like 24/7 GP services and FREE life cover while your policy application is being processed.
  • If you want to find out more about Legal and General life insurance, you can get free, friendly advice from our life insurance experts.

Having been around for many years, L&G have won countless awards for their work in the UK insurance industry. They have received awards for both their products and customer service. They have also won many awards for their pension, mortgage, and investment services.

These awards include:

2022

Financial Times Financial Adviser Service Awards (FASA) – 4 Stars for Life & Pensions

Money Facts Awards – Best Annuity Provider – Investment, Life & Pensions

2021

Your Mortgage Awards – Best Later in Life Lender

Mortgage Strategy Awards – Best Equity Release/Lifetime Lender

2020

Financial Times Financial Adviser Service Awards (FASA) – 4 Stars for Life & Pensions

Product and Service Innovation Awards – Customer Innovation and User Experience

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Legal and General are a massive name in the UK insurance industry, providing life insurance policies for nearly 200 years. They have a wide range of policies on offer including:

  • Legal and General term life insurance
  • Legal and General whole life insurance
  • Legal and General over 50 life insurance
  • And more…

They have guaranteed (fixed) premiums which means you know exactly how much you will pay each month. You also have the option to increase your cover over time so it never loses value.

There are also many great benefits available with L&G policies. This includes 24/7 access to virtual GP services and the option to add on critical illness cover. You will also get FREE temporary life insurance if applying for mortgage life insurance before the sale is completed.

Legal and General life insurance policy summary

Life insurance is the best and most cost-effective way to protect your home and your family. Here, we have a summary of Legal and General’s life insurance policies. This allows you to see what they have to offer to customers in the UK.

Type of CoverLife Insurance  
Cover optionsLevel Term Life Insurance (Family Life Insurance)
Decreasing Term Life Insurance (Mortgage Life Insurance)
Family Income Benefit (L&G Family and Personal Income Plan)
Whole life insurance
Over 50s life insurance
Increasing Life Insurance (index linked)
Increasing Family Income Benefit (L&G Family and Personal Income Plan)
Coverage optionsSingle life (individual life insurance)
Joint life (first death) *pays out on first event
Joint life (second death) *pays out on second event
Terminal illness benefitAll standard policies include terminal illness cover automatically and at no extra charge. This benefit pays out on diagnosis of a terminal illness (with 12 or less months to live)
Increasing life insurance option (Indexation)Indexation is available as an optional extra to reduce the impact of inflation on your cover. Your sum assured and your premiums will increase by 10% at most each year. It increases by 1.5x the Retail Price Index (RPI).
Waiver of PremiumWaiver of premium is an optional extra which can be added for an additional cost. This benefit will pay your premiums if you are unable to work for 26 weeks or more.
Term optionsMinimum term – 1 year
Maximum term – 50 years (Policy must end before age 90)
Age limitsMinimum age at entry – 18 years
Maximum age at entry – 77 years
Maximum benefit£10million
Exclusions (Term Life Insurance)L&G life insurance excludes suicidal death in the first 12 months from the policy start date.
Terminal illness benefit claims that do not meet the policy terms and conditions.

What does Legal and General life insurance cover?

Legal and General life insurance covers you if you were to pass away or be diagnosed with a terminal illness. You or your loved ones will be paid a cash sum at the point of claim. This payout can be used as additional financial support at a difficult time.

L&G can provide cover for individuals as well as joint life insurance, to help protect your whole family. Whether single or joint life insurance is the best choice will come down to personal preference and budget. Legal and General joint life insurance is often a slightly cheaper option.

Legal and General critical illness insurance summary

Another insurance product sold by Legal and General is critical illness insurance. This policy pays out a cash lump sum, designed to support you if you are diagnosed with a serious medical condition. Below we have the key facts about Legal and General critical illness cover.

Type of CoverCritical Illness Insurance  
Cover optionsLevel Term Critical Illness Insurance (Family Protection)
Decreasing Term Critical Illness Insurance (Mortgage Protection)
Family Income Benefit Increasing
Critical Illness Insurance (index linked)
Coverage optionsSingle life (individual life insurance)
Joint life
Conditions covered (Core)L&G critical illness insurance offers protection for diagnosis of 33 medical conditions.    

30 conditions = 100% pay out  
2 conditions = 25% of the sum assured or £25,000, whichever is lower  
Conditions covered (Enhanced)L&G Enhanced critical illness insurance offers protection for diagnosis of 76 medical conditions.  

48 conditions = 100% pay out  
28 conditions = £30,000 or 50% of the cover amount, whichever is lower
Total and Permanent DisabilityCan be added at an extra cost. This covers you if you become injured or ill to a point you can no longer work (permanent incapacity).
Children’s Critical Illness Cover (Core)Offers cover for the same 33 conditions covered by adult critical illness cover.  

Automatically included with any adult critical illness cover policy.  

Pays out £25,000 or 50% of cover amount (2 conditions = Partial payout)
Children’s Critical Illness Cover (Enhanced)Offers cover for the same 76 conditions covered by adult enhanced cover. Also covers your child for 8 child specific conditions. 

Pays out 50% of the sum assured, up to £30,000.
Premium typeGuaranteed (fixed)
Age limitsMinimum age at entry – 18 years
Maximum age at entry – 64 years
Maximum policy term – 50 years
Exclusions (Term Life Insurance)The policyholder must be diagnosed with a serious illness that is covered under the definitions set out in the policy documents to claim. Pay out will not be sent if you die within 2 weeks of diagnosis

More information – Legal and General – Guide to critical illness cover: Definitions explained

Legal and General life insurance contact details

You may need to contact Legal and General life insurance at various points during the term of your policy. There are several reasons for this including increasing, decreasing or even cancelling your cover.

There is an FAQ section for basic policy questions, plus many ways to contact them available on their website. We have listed some of the main Legal and General life insurance numbers for you on this page.

Contact details: Legal and General – Insurance Support and Contact

Legal and General Life Insurance Customer Services

You can call Legal and General life insurance at one of several contact numbers. Below we have a list of the main phone numbers for Legal and General life insurance.

Legal and General life insurance (existing customers)

Telephone – 0370 163 0657

Opening hours – Monday to Friday 9.00am – 6.00pm

Legal and General life insurance phone number (new customers/enquiries)

Telephone – 0808 296 6430

Opening hours – Monday to Friday 8.30am – 8.00pm, or Saturday 9.00am – 1.00pm

Note: Be aware call charges may apply when calling certain Legal and General life insurance telephone numbers.

Five Stars

Rated "Excellent" 5 out of 5

"This company went above & beyond to get me cover even though I have MS, I am very happy I managed to get cover, Amazing staff, Dean went above & beyond, I highly rate this company."

by Elizabeth Turner-Long - 9th August 2023

You are entitled to complain about your policy if you feel misled or are unhappy about the quality of the product. If you want to complain, you need to contact the Legal and General complaints team.

Legal and General will do their best to address your complaint as quickly and as fairly as possible.

Telephone – 0370 010 4080

Email online.complaints@landg.com

Post – Legal & General Assurance Society Limited, City Park, The Droveway, Hove, BN3 7PY

You can also message Legal and General via secure message through the MyAccount service on the website.

Legal and General life insurance complaints process

Legal and General understand that occasionally things can go wrong and will always do their best to put this right. They will assess your complaint, aiming to resolve the problem immediately. They will contact you at various points during the complaints process to keep you informed of what is happening.

It is possible you are not happy with how Legal and General has dealt with your complaint. You can choose to refer your complaint to the Financial Ombudsman Service (FOS). You are always within your rights to take legal action.

Legal and General – Making a complaint

Financial Ombudsman Service Logo

Making a complaint to the Financial Ombudsman Service

The Financial Ombudsman Service (FOS) is an impartial and free service for financial services customers in the UK. This service can be used to settle any disputes between life insurance companies and their customers in the United Kingdom. If they feel that you have suffered any financial loss as a result of your life insurance policy, then they may rule for compensation to be awarded.

Telephone – 0800 023 4567 (or 0300 123 9123)

Telephone (outside the UK) – 0207 964 0500

Emailcomplaint.info@financial-ombudsman.org.uk

While term life insurance is a popular option for many people, you can also choose to buy whole life insurance. Legal and General provides both term and whole life cover, so you have options to choose from.

A whole life policy is a form of guaranteed life insurance. This means you can be accepted for cover with no medical checks. Your loved ones are always guaranteed to receive a payout with this type of policy. These policies help with:

  • Inheritance Tax (IHT) liability
  • Legacy planning
  • Covering funeral costs
  • Repaying debts

NO – life insurance policies cannot be cashed in return for a cash payment. Legal and General state on their website that life insurance is not classed as a savings product or an investment. This means there is no cash value to your policy.

You will only be able to receive money from a life insurance policy by submitting a valid claim. You can claim either for bereavement or terminal illness.

Legal and General life insurance trust details

When you buy a life insurance policy it can be a good idea to place your policy into trust. Legal and General give you the option to do this at no additional cost.

A trust allows you to make specific arrangements for who gets the benefits from your life insurance policy. You can even specify how the money from your policy is used. It can also be used for tax purposes, allowing you to avoid paying Inheritance Tax (IHT) on your policy payout.

Benefits of Legal and General life insurance trust deeds

  • Cheaper than a Will (usually free)
  • Express your wishes on your life insurance pay out (e.g. beneficiaries and trustees)
  • Avoid probate (policy pays out more quickly)
  • Can help avoid Inheritance Tax liability (Learn more about Life Insurance and Tax)

Types of Legal and General life insurance trust

  • Legal and General Discretionary Trust: you can add or change who benefits at a later point, more flexible.
  • Legal and General Absolute Trust: you can’t change beneficiaries or add more after the policy is in place.
  • Legal and General Relevant Life Trust: Used for business purposes, designed for relevant life insurance policies.
  • Legal and General Master Trust: Used for business purposes, designed for group life insurance policies.

About Legal & General life insurance claims

It’s never nice to have to claim on a life insurance policy, whether for bereavement or terminal illness. It’s a difficult and upsetting situation and insurers will always do their best to be sensitive and supportive throughout.

Legal and General work to make the claims process as easy and straightforward as possible. The Legal and General claims team will be able to help with both bereavement and terminal illness claims. They also deal with claims from critical illness policies if you are diagnosed with a serious medical condition.

Below we have some of the main things you need to know before submitting a claim with Legal and General.

How to make a claim with Legal and General life insurance

If you are making a bereavement claim, you will need to contact the Legal and General claims team. Before you start your claim, it is worth getting some key information together first to make things easier for you.

Before contacting Legal & General claims team

There are resources available on the L&G website to help you when making a claim. This includes help for claims for life insurance, critical illness, income protection and more.

Legal and General – Making a claim

Useful information (before you call):

  • Full name of policyholder
  • Policy number (if available)
  • Your relationship to the deceased and details of next of kin
  • The date and place of death
  • Cause of death (if known)

Legal and General life insurance claims contact information

Start your claim over the phone

Telephone – 0800 137 101

Telephone (from overseas) – +44 1273 374 665

Emaillife.claims@landg.com

Opening hours – Monday to Friday 9.00am – 5.30pm

You can also start your claim via post at:

Legal & General Claims Department,
City Park,
The Droveway,
Hove
BN3 7PY

Legal and General life insurance claims statistics for 2021

Here we have some key statistics published by Legal and General about life insurance claims in 2021.

Legal and General Life Insurance claims

  • 16,890 families looked after
  • £797 million paid out in claims (life, critical illness and income protection)
  • 97% of claims paid (individual protection)

Legal and General Life Insurance claims paid

  • 32% Cancer
  • 19.6% Heart related conditions
  • 12.7% Covid-19
  • Average age was 67 years old (at death)

Free benefits with Legal and General life insurance

There are several benefits that Legal and General include with their policies at no extra cost. These can be accessed throughout the term of your policy to help support you and your family.

These benefits are:

24/7 virtual GP services – Legal and General provide access to second medical opinions and consultations. These are provided by qualified nurses and mental health professionals.

L&G Guaranteed Insurability Option (GIO) – This allows Legal & General customers to increase their cover due to major life events (e.g. marriage, birth of a child, adoption) without having to provide more medical evidence

Accidental death cover – You are covered for accidental death as soon as your application is submitted with Legal and General. This covers you while your application is being processed (for up to 90 days at most).

Terminal illness cover – Legal and General include terminal illness benefit with all standard life insurance policies. This allows you to access the benefit from your policy early. You can claim if diagnosed with an illness with a life expectancy of 12 months or less.

FREE life insurance cover – This is temporary and included when applying for Legal and General decreasing life insurance (mortgage protection). This covers your mortgage if you are still in the process of buying and die before the sale is completed.

Critical illness cover benefits:

Accidental hospitalisation benefit – You can claim an additional £5,000 cash lump sum for hospitalisation caused by an accident. You can claim this if you are in hospital for 28 days or more due to an accident.

Optional benefits with Legal and General life insurance

There are also more benefits you can choose to add onto your Legal and General insurance policy, for an extra cost.

Life insurance optional benefits include:

Waiver of premium – Protects you if you can’t pay your life insurance premiums due to an extended absence from work. You can use waiver of premium benefit after being off sick for 26 weeks or more.

Critical illness cover optional benefits:

Total and Permanent Disability (TPD) – Covers you if you can no longer work due to illness or injury (permanent incapacity). Pays out in the same way as other conditions included in a critical illness policy.

Critical Illness Cover Extra – You can enhance your critical illness policy. This enhanced policy will include payouts for more medical conditions for a higher level of cover.

How to cancel your Legal and General life insurance policy

If you need to cancel Legal and General life insurance, you will need to contact them to arrange this. You shouldn’t have to pay any fees for cancelling your life insurance policy. There are a few things to think about before cancelling your life insurance with Legal and General.

To cancel your policy

  • Cancel your direct debit through your bank/building society
  • Contact Legal and General to cancel the policy

How much is Legal and General life insurance?

Something that is important to consider when applying for life insurance is your budget. You should make sure to choose a policy that is affordable for you long term.

Several factors will affect the premiums you pay such as your age, lifestyle and any medical conditions you have. The cost of your life insurance will be affected by your circumstances at the time you apply.

Below we have some example pricing for Legal and General life insurance. We have put this together to give you an idea of how much you could pay for your cover.

Compare Legal & General life insurance – £200,000 for 25 years (non-smoker)

AgeL&G premiumsLowest premiumsHighest premiums
30 year old (non-smoker)£7.10£7.10£12.94
40 year old (non-smoker)£14.72£13.43£20.62
50 year old (non-smoker)£36.49£34.32£46.48

Compare Legal & General life insurance – £200,000 for 25 years (smoker)

AgeL&G premiumsLowest premiumsHighest premiums
30 year old (smoker)£12.88£11.95£19.48
40 year old (smoker)£32.71£29.52£41.39
50 year old (smoker)£88.31£83.94£126.84

You can read some independent Legal and General’s life insurance reviews on the customer review site Trust Pilot. This will help give you an idea of what other customers think about the service and products provided.

Trust Pilot score (Legal & General) – 2.9 out of 5.0 (at 17/04/23)

Read reviews or leave your own: Trust Pilot – Legal & General

If you want to buy a policy from Legal and General, you have a few options available to you. You can contact Legal and General directly for a quote or get advice from an independent life insurance expert first.

An experienced and qualified life insurance advisor will be able to compare prices and policies across the market. This allows you to be confident you are getting the BEST cover at the fairest price.

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Is it worth paying for life insurance?

Yes, if you’ve got children or financial dependents then you should have life insurance to protect them if you die. Martin Lewis and the Financial Conduct Authority recommend that you take out life insurance to protect your family and your home. Generally, life insurance premiums start from as little as £5 per month and will be cheaper for younger adults.

Common myths about life insurance:

  • Life insurance won’t pay out (pays out 98% of claims)
  • People with medical conditions can’t have life insurance
  • Life insurance is expensive
  • Savings can be just as effective as life insurance
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What is the average cost of life insurance per month?

Based on recent research carried out, the average cost of life insurance is approximately £38 per month and the average level of cover is £152,000. Life insurance premiums also vary dramatically from one insurance provider to another and you can reduce your monthly premiums by shopping around.

Fundamentally, life insurance premiums vary depending on your age, health and the amount of cover that you need, starting from as little as £5 per month. You can also get life insurance to protect your family and your home against financial loss if you die.

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What does life insurance cover you for?

Life insurance is a monthly renewable ‘term insurance’ contract that pays out a cash lump sum or regular payments on death to your family or beneficiaries. Policies are most commonly used for family protection or mortgage protection for your loved ones if you die and your household income reduces, plus the additional issues of losing a parent or carer.

Traditional life insurance will not exclude any pre-existing medical conditions and will cover suicide after 12 or 24 months. You can also use life insurance for business protection purposes as well as tax-efficient business life insurance for directors or key people.

What are the disadvantages of life insurance?

The biggest and most common problem that consumers have with life insurance is the cost and the monthly premiums. This is the top reason for policy cancellations and why more people don’t take out life insurance to protect their family.

Another key disadvantage with life insurance is that it holds no investment value, nor can you cash it in. Life insurance works like any other traditional general insurance policy (e.g. car insurance, house insurance, pet insurance etc.), you pay a monthly premium and it will pay out in the event of a claim. Some people decide to use savings instead of taking out life insurance but you need to make sure that you have sufficient savings to cover the costs of death for your family.

Why do I need life insurance?

The fact is that nobody actually ‘needs’ life insurance, but it is strongly recommended that families and couples have cover to protect their loved ones in the event of death. Martin Lewis recommends life insurance and says “this is something that every parent, partner, or person with any other type of dependent needs to consider”.

Life insurance financially protects your loved ones if you die and pays out a cash lump sum to repay your mortgage, pay for school fees, replace lost income, and pay for regular outgoings. Mortgage life insurance is not linked to your mortgage debt so you can use it to pay off some or all of your mortgage.

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Our Mission: To provide easy access to fair pricing, affordable protection and the very best financial security to families and individuals. We are dedicated to offering comprehensive insurance solutions that safeguard the well-being of our policyholders. Guided by integrity, transparency, and a commitment to excellence, we strive to empower consumers and families to face the future with confidence. Our mission is not just about policies; it's about protecting dreams, ensuring legacies, and being a trusted partner on life's journey.

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