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MetLife Insurance UK Review 2024

Accidental injuries will often have a massive impact on your life and your financial situation, especially if your injuries are serious or life changing. Most of us would struggle with the extra costs associated with serious injuries, and even things as simple as who will drive our children to school if a broken arm or leg means that we can’t.

In our latest independent insurance review, our team of experts look at how MetLife personal accident insurance policies work for UK customers in 2024. This includes full explanations of policy benefits and pricing, comparing MetLife with top UK insurance companies like Aviva.

Accidental injuries happen all the time in the UK, and unfortunately we’re all likely to have at least one serious accident during our lifetime. If you have certain medical conditions or a dangerous hobby, this can also increase the risk of common injuries like fractures.

Accidental injury facts and statistics:

MetLife personal accident insurance policies start from only £9 per month, and they can provide £1000’s to support you and your family if you are injured or need to spend time in hospital. If you aren’t sure if MetLife is the right insurance company for you, it can be useful to get some free advice from an insurance specialist.

A picture of a stopwatch

60-Second Summary – MetLife Insurance UK Review 2024

Our independent insurance specialists have worked with MetLife Insurance for years, and we have written this guide to explain exactly how these policies might work for you and your family.

Not everyone will have heard of MetLife Insurance before, so we’re explaining all the main pros and cons that you should be aware of – as well as the easiest ways to save money on your cover.

  • MetLife Insurance can act as a low-cost alternative to traditional life insurance or income protection policies, providing you and your family with an extra level of financial security.
  • MetLife has an innovative approach to insurance, allowing you to purchase ‘units’ of cover to tailor your policy perfectly to your budget. You can buy up to 5 ‘units’ of cover, with the option to add on extra benefits for just £1 per benefit.
  • MetLife policies start from just £9 per month, and you can add on cover for your children for only £1 extra. The maximum cost for a MetLife policy would be £60 per month if you want the highest level of cover and all of the optional benefits.
  • MetLife also offers policies specifically for your children (ChildShield), which will pay out for things like broken bones, serious illnesses, and overnight hospital stays.
  • While MetLife Insurance does not sell ‘life insurance’ in the traditional sense, their policies can pay out up to £200,000 in accidental death benefit to support your family during an extremely difficult time.
  • MetLife doesn’t accept applications directly from consumers, so you can only buy your policy through a qualified financial adviser or specialist insurance broker.

An accidental injury is exactly what it sounds like – it is any injury that occurs because of an accident such as a fall, or a car accident. Road traffic accidents are a common cause of accidental injury, as well as accidents at work or in your home.

According to the road safety charity Brake, someone is killed or seriously injured on a UK road every 16 minutes. They also reported that the number of serious injuries in the UK has increased by 8% in general since 2021.

MetLife isn’t a well-known brand in the UK, so many of our customers are initially unsure of who MetLife are or what they do. MetLife began as an American insurance company (Metropolitan Life Insurance Company), before expanding to the UK in 2007.

They sell various types of insurance policies, with one of their most popular products being their personal accident insurance. MetLife sells three main types of personal accident policies which are:

  • ‘EverydayProtect’ – This will pay out set cash lump sums for specific injuries and for hospital stays (see full EverydayProtect summary)
  • ‘MortgageSafe’ – This will pay out a set monthly income if you can’t work for 4 or more weeks due to an accidental injury (see full MortgageSafe summary)
  • ‘ChildShield’ – These policies have been specifically to support you financially if your child is seriously injured or admitted to hospital (see full ChildShield summary)
MetLife ‘moments’

Is MetLife in the UK?

You might wonder how you can buy an insurance policy from an American insurance company if you live in the UK. The simple answer to this is that you can’t, and your policy will be sold through MetLife’s UK-based arm of their company (MetLife UK).

This is similar to other UK insurance companies such as AIG (American International Group), which have offices all over the World and specific brands within each country.

Our team choose to work with MetLife Insurance for personal accident cover, because we have found that they generally tend to offer the most comprehensive policies and for very reasonable prices.

MetLife policies can cost as little as £9 per month for one ‘unit’ of cover, with the option to add on extra benefits like children’s cover for only £1 more. You can buy up to 5 ‘units’ of cover from MetLife, which would work out as only £45 per month for the highest level of protection.

MetLife also pays out one of the highest amounts of accidental death benefit on the market (up to £200,000). With around 6,000 people dying every year due to accidents at home*, accidental death benefit can provide a pay out that would prevent your family from struggling with important expenses like:

Other insurance companies like Aviva do sell personal accident insurance, but we believe that MetLife provides a more comprehensive level of cover for a wider range of scenarios. For example, Aviva policies will never cover hospitalisation due to sickness, but MetLife will (after you have had your policy for 1 or more years).

Our independent experts have put together the table below to highlight the main differences between MetLife and Aviva personal accident insurance policies.

MetLife vs Aviva Personal Accident Insurance

Policy benefitMetLifeAviva
Accidental death benefit pay outUp to £200,000 of cover for accidental death  
Pay out of up to £10,000 for non-accidental death
Only covers up to £20,000 in a specific accidental death policy  
Family policies pay out up to £50,000 for adults and up to £10,000 for children
Age limitsCan buy cover at any point up until your 65th birthdayCan buy cover up until age 81 (accidental death insurance)
Pay out for loss of limbBetween £40,000 to £200,000Between £25,000 to £100,000 (for one limb)
Pay out for broken bonesMinimum of £200 for minor breaks and £800 for serious breaks   (up to £4,000 maximum)Minimum of £100 for minor fractures, up to £1,500 maximum (specific serious fractures only)
Pay out for total permanent disabilityBetween £50,000 to £250,000Up to £100,000 maximum
Pay out for hospitalisation£50 to £250 per 24 hours£50 per day (up to 100 days maximum) – for hospital stays of over 48 hours
Covers hospitalisation due to sicknessYES – After 1 year from your policy start dateNO – Accidental injury only
Covers children?Up until age 23Up until age 23

Based on our experience, we would say that MetLife is generally a trustworthy and effective insurance company. They provide a decent level of benefits for their customers, and consistently pay out on new claims, with their team stating that they pay out on 56 claims per day*.

MetLife Insurance is well-rated in the UK, with a rating of 4.5 out of 5.0 Stars on independent review site Trustpilot. There are two separate pages for MetLife as they also have a US-based business, so it is important to focus on the UK-based reviews.

They have also won more than 40 industry awards since moving to the UK market in 2007, and they claim to have 91% customer satisfaction rating.

*(figures from 2019 and based on average number of claims per week)

Ultimately, whether a MetLife policy is the right choice to protect you and your family will depend on your situation, as well as your budget and what you want to protect yourselves against. There are various benefits of MetLife insurance policies including:

  • HealthHero Virtual GP services – MetLife provides access to GP24 (run by HealthHero). This offers support and services such as 24/7 consultations, an online symptom checker and private prescriptions.
  • Children’s cover option – You can add protection for your children as well for a small extra cost. You can claim this benefit if your child breaks a bone, stays in hospital, or is diagnosed with cancer (excludes less advanced cancer)
  • Active Lifestyle Cover option – This covers extra injuries such as ligament tears or tendon ruptures for as little as £1 extra per month.
  • Specialist Healthcare Cover option – For a small extra cost, you can receive a claim payment if you contract a specified infectious disease or illness. Specially tailored to support healthcare workers who are at a higher risk of catching these illnesses.
  • Wellbeing Hub and Support Services – There are a range of different support services available with MetLife policies. These offer various services including counselling, bereavement support and more.
  • Flexible policy to suit each person – You can easily tailor your monthly premiums to your budget and the level of cover needed. Simply choose the number of ‘units’ of cover and any additional add-ons to build the policy that best suits you.

Pros and cons of MetLife Insurance

Affordable financial protection for you and your loved onesOnly covers hospitalisation due to sickness after 1 year of having your policy
Pays out up to £200,000 for accidental deathStandard life insurance can provide higher levels of cover for death
Pays out £1000’s to support you if you are injured or hospitalisedWon’t pay out in every situation (exclusions will be explained in your policy documents)
Set prices and no need for medical questions when you applyOther insurance companies like Aviva might work better for some customers

The exact benefits that are included in your cover will depend on the type of MetLife policy that you have and the level of cover that you choose to buy. To make things simpler, we have broken down how each individual MetLife policy works and what is covered in the sections below.

MetLife’s EverydayProtect policy is their main form of personal accident cover, which will pay out cash lump sums for specific accidental injuries such as broken bones.

We’d all like to avoid injuries where possible, but this isn’t always going to be easy or realistic. If you have a high-risk job, a particularly active lifestyle, or very active and playful kids, these policies can provide some extra financial support if any injuries do happen.

MetLife – EverydayProtect

The video explains more about how MetLife EverydayProtect policies can support you and your family if you become seriously injured or need to stay in hospital. We have also put together the table below to provide a quick summary of the main features and benefits of MetLife EverydayProtect.

Type of PolicyMetLife EverydayProtect
Cover optionsMetLife EverydayProtect plan (accident and sickness insurance)  
Can I buy joint cover?NO – You can only buy single life policies, though you can add cover for your children for a small extra cost.
When can I claim on my policy?MetLife EverydayProtect policies will pay out for:  

Accidental death (up to £200,000 maximum)
Death from non-accidental causes (refunds premiums up to a maximum of £10,000)
Total permanent disability (up to £250,000 benefit)
Accidental permanent injury (up to £250,000 benefit)
Broken bones (up to £4,000 per bone broken)
UK hospitalisation for more than 24 hours (up to £250 per 24 hours)
Can I buy increasing cover?There isn’t a policy where you can automically increase your level of cover over time.  
You can choose how many units of cover you need when you apply, and you do have the option to increase or decrease your amount of cover every 5 years.
Can I add my children to my policy?Children’s cover can be added for a small extra cost which will protect your child from age 6 months to age 18.
This increases to age 23 if your child is in full time education or is dependent on you due to a disability.  

Children’s cover includes all benefits of adult policies (apart from non-accidental death benefit).  
You can add or remove children’s cover from your policy at any time.
How much cover can I have?You can’t buy more than 5 units of cover across all MetLife plans (e.g. you can’t have 5 units of EverydayProtect and 5 units of MortgageSafe).
Are there age limits for MetLife EverydayProtect?Minimum age at entry – 18 years
Maximum age at entry – 65 years
Cover must end before your 75th birthday  
Cover will also end if you claim for accidental total permanent disability, or if you move outside of the UK.
Is there anything that I can’t claim for (policy exclusions)?EverydayProtect plans will not pay out for:  

Suicide or self-inflicted injuries
Claims for injuries that were caused by illegal activities
Any injuries that occurred outside of the UK (e.g. if you were on holiday)
Claims for injuries or accidental death caused by specified sporting activities
Claims for psychiactric illnesses, depression, anxiety, or stress
Hospital stays outside of the UK
Hospital stays for elective surgeries
Hospital stays for pregnancy complications (if you are in hospital for less than 5 days)
Specified injuries (full details will be in your policy documents)

MetLife Everyday Protect Product Brochure – CLICK HERE

Benefits of MetLife EverydayProtect Plans:

  • Child cover can be added for an additional cost to provide extra protection for your family. This covers all events detailed in the adult policy except non-accidental death.
  • NO income or capital gains tax needs to be paid on MetLife claims pay outs. (You may be liable to pay inheritance tax on any death benefit pay outs)
  • Active lifestyle cover (optional benefit) – This provides extra cover and pay outs for specified injuries e.g. dislocations, tendon ruptures or ligament tears.
  • Specialist healthcare cover (optional benefit) – Pays out on diagnosis of certain infectious illnesses to provide extra financial support.

MetLife’s MortgageSafe policies work similarly to income protection insurance, by paying out every month while you can’t work because of an injury or illness (specific policies). This can be incredibly useful if standard income protection isn’t available for you or is too expensive, as these policies will pay out each month if you need time off work while you recover.

To apply for a MortgageSafe policy, you must have at least 5 years left in your mortgage term and have been in continuous full-time employment (or self-employment) for the last 6 months. If you are on a fixed-term work contract, you may be accepted if this contract will last for at least 24 months.

MortgageSafe – real-life customer case study

This short video was released by MetLife to explain more about how their MortgageSafe policies work, and we have a full summary of policy features in the table below.

Type of PolicyMetLife MortgageSafe
Cover optionsMetLife MortgageSafe (core)
MetLife MortgageSafe Essential12
MetLife MortgageSafe Essential24
Can I buy joint cover?NO – You can only buy single life policies if you want a MortgageSafe policy.
When can I claim on my policy?You can claim if you are signed off work for 4 or more weeks by a GP or doctor.  
If you have core cover you will only be able to claim for sick leave due to an accidental injury. MortgageSafe Essential12 and Essential24 will also accept claims for sickness.
How long can I claim for?You can claim for up to 12 months maximum with MortgageSafe (core) or MortgageSafe Essential12, and up to 24 months with MortgageSafe Essential24.
Is there a waiting period before my claim pays out (deferred period)?As with standard income protection, there will be a waiting period between claiming on your policy and receiving your first payment.  
This will be 4 weeks with MortgageSafe policies.
How much cover can I have?You can buy cover that will pay out either £1,500 per month or an amount up to 10% higher than your usual mortgage repayment (whichever is lowest).
Can I add on children’s cover?Children’s cover can be added for an extra cost and this pays out if:   

Your child breaks a bone
Your child is admitted to hospital (for between 24 hours to 90 days maximum)
Your child is diagnosed with cancer (less advanced cases excluded) 
Are there age limits for MetLife MortgageSafe?Minimum age at entry – 18 years
Maximum age at entry – 60 years
Cover must end before your 70th birthday
What is the maximum amount that I can claim?You can’t claim more than £1,500 per month.
Is there anything that I can’t claim for (policy exclusions)?MortgageSafe core cover plans will not pay out for injuries related to:  

Illness (accident claims only)
Sick leave that started before buying your policy
Pre-existing conditions (assessed on a case-by-case basis when you apply)
Suicide or self-inflicted injury
Some specified activities (full details will be in your policy documents)
Injuries caused by illegal activities
Specific exclusions are included within chilren’s cover

MortgageSafe Policy Terms and Conditions – CLICK HERE

MortgageSafe Policy Summary – CLICK HERE

Benefits of MetLife MortgageSafe plans:

  • You can choose if your benefit goes to you or directly to your mortgage lender
  • Child cover can be added for a small extra cost to support you and your family. You can claim on this benefit if your child breaks a bone, stays in hospital, or is diagnosed with cancer (excluded less advanced cancer)
  • NO 4-week deferred period for payments if you need sick leave again for the same reason. This applies if the next absence is within 6 months of the first successful claim.

As parents, we’re always going to worry about what might happen if our children get hurt. It’s not fun to think about, but it does happen when you least expect it. In England alone, there are 40,000 hospital admissions every year for children under 5 after an accident at home.

One of the best policies that has been more recently introduced by MetLife is their ChildShield cover. These policies have been specifically designed to protect your child, and will pay out set cash lump sums if your child:

  • Breaks a bone
  • Is admitted into hospital because of injury or illness
  • Is diagnosed with a serious medical condition (specific conditions)

This money can ease some of your money worries if you need to take time off work to look after your child or if you need to travel to get the right medical care.

These policies cover any children you have now, as well as children that you might have in the future. You won’t need to call MetLife to add any new children to your policy, as they will be added automatically and are covered until age 23.

This short video from MetLife explains some of the main benefits of ChildShield and how it can protect your children.

MetLife UK – Learn about ChildShield in 40 seconds

MetLife ChildShield Policy Terms and Conditions – CLICK HERE

(*figures from Bristol Early Years)

Note: ChildShield policies will only cover your children and do not cover you as well. If you also want cover for yourself, you will need to buy a separate policy or you can add your children to your own MetLife policy for a small extra cost.

If you aren’t interested in personal accident cover, MetLife does sell other forms of insurance as well. Some of their main options include policies for business owners and employees (MetLife Group Life cover and MetLife Group Income Protection).

These types of policies are often used by employers as a workplace scheme, to protect their employees and as an attractive workplace benefit. They are usually tax-efficient too and can improve employee retention and recruitment.

Products like group income protection take some financial pressure away from employers, by providing financial support to continue paying employees on extended sick leave. This can be especially useful if you have a smaller, family-run business where you may not otherwise have the budget to provide this level of support.

MetLife Group Life Cover Brochure – CLICK HERE

MetLife policies are extremely affordable, which makes them a good option for individuals or families who are on lower incomes or have a tighter budget for their cover.

MetLife policies can also be a cost-effective alternative for anyone who may struggle to get approved for traditional life or income protection policies. Unlike standard life insurance, your health and medical history won’t affect the cost of your cover and prices start from £9 for core cover.

MetLife allows you to buy up to 5 units of cover. The more units you have the higher your MetLife accident insurance claim pay outs will be. You can also add on optional benefits from just £1 extra per month. This system allows you to custom-build your policy with all the features you need and tailor it to how much you can afford to pay.

Here we have an example of how much a MetLife EverydayProtect policy will cost per unit of cover bought.

 1 unit2 units3 units4 units5 units
Core cover£9 per month£18 per month£27 per month£36 per month£45 per month
Child cover (optional add on)+£1+£2+£3+£4+£5
Active Lifestyle Cover (optional add on)+£1+£2+£3+£4+£5
Specialist Healthcare Cover (optional add on)+£1+£2+£3+£4+£5
Overall price (if all extra benefits are added)£12 per month£24 per month£36 per month£48 per month£60 per month

The easiest way to save money on a MetLife policy is by buying less units of cover or choosing not to add on extra benefits. Unlike other policies, the pricing is set and this means that you will always pay a minimum of £9 per month as that is the cost of 1 unit of core cover.

If you need to speak to MetLife about your policy, the right phone number and contact details to use will depend on when you bought your cover. To make this process easier for you, our insurance experts have listed all possible relevant contact details for MetLife Insurance UK below.

MetLife insurance customer services contact details

Telephone 0800 917 0100

Email customerservice@metlife.uk.com

Opening hours – Monday to Friday 9.00am – 5.00pm (excludes Bank Holidays)


Protection Customer Service,
PO Box 1411,

MetLife insurance phone number (for policies bought before 01/08/11)

Telephone0800 073 1777

OnlineReAssure (Phoenix Group)


ReAssure Windsor House,
Telford Centre,

If you become injured due to an accident, you could be eligible for a cash pay out from your MetLife policy. If you think you have a valid claim, you should contact MetLife as soon as possible to start the claims process.

MetLife insurance claims contact details

Telephone 0800 917 1333 (select option 2 to register a new claim or option 3 to check the progress of an ongoing claim)


Opening hours – Monday to Friday 9.00am – 5.00pm (excludes Bank Holidays)

If you think you have been mis sold or treated unfairly by MetLife, you are entitled to submit a complaint. MetLife has a comprehensive complaints process that is detailed within an FAQ section on their website.

MetLife asks that you are as detailed as possible when submitting a complaint, and they will request the following information from you:

  1. Your details (name, address, plan or policy number)
  2. Detailed and clear description of your complaint
  3. How you would like MetLife to resolve the complaint (if possible)
  4. A copy of any relevant documents
  5. Contact details to get in touch with you

Your complaint should be received and acknowledged within 3 working days, with a final response and outcome within 4 weeks in most cases. If your complaint will take longer than this to resolve, MetLife’s complaints team will get in touch to explain why this is.

To submit a complaint, you can contact customer services via email or telephone. You also have the option of writing to the MetLife complaints department if you would prefer to.

MetLife complaints contact details

Telephone0800 917 0100

Email customerservice@metlife.uk.com

Opening hours – Monday to Friday 9.00am – 5.00pm (excludes Bank Holidays)


Complaints Department,
PO Box 1411,

You can also contact the Financial Ombudsman Service for help, if you are unhappy with how MetLife Insurance has dealt with your complaint.

Financial Ombudsman Service Logo

Making a complaint to the Financial Ombudsman Service

The Financial Ombudsman Service (FOS) is an impartial and free service for financial services customers in the UK. This service can be used to settle any disputes between life insurance companies and their customers in the United Kingdom. If they feel that you have suffered any financial loss as a result of your life insurance policy, then they may rule for compensation to be awarded.

Telephone – 0800 023 4567 (or 0300 123 9123)

Telephone (outside the UK) – 0207 964 0500


We all know that things can change, and you might decide that a MetLife policy isn’t the right choice for you anymore. You can cancel your MetLife Insurance policy at any point and for any reason that applies to you.

If you contact MetLife customer services, they will be able to take care of cancelling your policy for you. You will then need to cancel your Direct Debit with your bank or building society, to ensure that you aren’t charged again by accident.

Note: You also have the option to adjust your level of cover, rather than cancelling completely if the policy is no longer affordable to you.

Unlike many other UK insurance companies, you won’t be able to apply to MetLife directly or through a price comparison website. The only way to buy cover is through an authorised financial adviser or insurance broker.

Our team are fully trained MetLife insurance specialists and can provide free, no pressure advice about how a MetLife policy might work for you. To find out more, you can speak to our experts on 0800 009 6559 or CLICK HERE to fill in our online form.

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Is it worth having income protection insurance?

Income protection insurance can be extremely useful and very important for anyone who is unable to work due to sickness or an injury (e.g. from an accident, sports, work etc.). Essentially, income protection insurance pays out monthly to replace any lost earnings while you are unfit or unable to work.

Payments for income protection insurance can be used to pay your mortgage, rent, other credit commitments, food bills, utilities and other regular outgoings.

Common myths about income protection insurance:

  • Income Protection Insurance won’t pay out
  • Statutory Sick Pay (SSP) from the government will cover me
  • The cost of Income Protection Insurance is high
  • People with medical conditions can't have Income Protection Insurance
  • My employer will help support me
What does income protection insurance cover?

As a rule of thumb, income protection insurance will pay out a regular monthly tax-free payment to you if you can’t work and you are signed off by a doctor. You will need to provide supporting evidence from a medical professional such as your GP and proof of income from your employer or accountant.

Example: Sarah was involved in a car accident which resulted in a serious back and neck injury that prevented her from being able to drive for 6 months. She was able to claim on her income protection policy after 4 week for the remaining 5 months until she was able to move and drive again. She would also usually be able to claim for rehabilitation and physiotherapy to help her to return to work as planned.

Do I need income protection insurance for a mortgage?

Income protection insurance and mortgage life insurance are not compulsory for getting a mortgage in the United Kingdom. Some mortgage lenders might ask for you to get insurance as a condition of the mortgage offer in some circumstances but this is rare.

It is strongly recommended to have insurance to protect you and your family if you have a mortgage and other credit commitments. If you consider what the financial impact would be if you were unable to work due to accident, sickness or injury, and even if you were to die.

Most common mortgage protection insurance policies:

  • Buildings insurance
  • Mortgage life insurance
  • Income protection insurance
  • Critical illness insurance
  • Mortgage payment protection insurance (Accident, Sickness & Redundancy
Is income protection insurance tax free?

Payments from an income protection insurance claim are almost always tax-free, apart from some business income protection policies. This is because you pay tax on the premiums for personal income protection insurance at source (i.e. the premiums are paid from your net monthly salary).

The same applies to life insurance premiums and payouts, effectively you have already paid tax on the premiums that you have paid. There are some other possible tax implications that may apply in certain circumstances so you should seek proper advice or guidance if you have any specific questions.

Which is the best income protection insurance UK?

It’s very difficult to say overall which income protection insurance policies or providers are the best, simply because there are so many different options and types of cover. You can get income protection insurance from an even wider range of insurance providers than life insurance, so your choice is even greater.

The most common income protection insurance policy is:

  • Short term income protection insurance (24 months)
  • 4-week deferred period (pays out after 1 month of absence)
  • Guaranteed premiums (fixed premiums)
  • Underwritten income protection insurance

There are several other cover options for income protection insurance (e.g. long-term, age rated, reviewable premiums, guaranteed acceptance and 0 weeks to 12 months deferred periods).

The top 5 income protection insurance providers according to research by Defaqto are:

  1. Aviva (Trustpilot score: 4.0 out of 5.0)
  2. British Friendly Society (Trustpilot score: 4.1 out of 5.0)
  3. LV= (Trustpilot score: 4.5 out of 5.0)
  4. Royal London (Trustpilot score: 4.0 out of 5.0)
  5. Shepherds Friendly (Trustpilot score: 4.3 out of 5.0)
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Our Mission: To provide easy access to fair pricing, affordable protection and the very best financial security to families and individuals. We are dedicated to offering comprehensive insurance solutions that safeguard the well-being of our policyholders. Guided by integrity, transparency, and a commitment to excellence, we strive to empower consumers and families to face the future with confidence. Our mission is not just about policies; it's about protecting dreams, ensuring legacies, and being a trusted partner on life's journey.

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