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Zurich Life Insurance Review 2024

Life insurance provides valuable financial support for your loved ones, and there are a range of life insurance companies in the UK that you can choose from. Zurich is one of the UK’s biggest insurance companies, and their life insurance policies pay out a cash lump sum to cover key expenses like mortgage repayments or funeral bills if you die.

It’s important to carefully consider all your options when buying life insurance, and if the insurer that you choose can offer good value for money. Zurich provides top quality life cover (5 Star Defaqto rated), which includes various free benefits like:

  • Free life cover while your application is being processed (up to £250,000).
  • Free critical illness cover while your application is being processed (up to £150,000).
  • Terminal illness benefit is included as standard with Zurich life insurance policies.
  • Separation benefit for joint policies (can be split into two single policies with no medical underwriting needed).
  • Zurich Support Services can offer free counselling, childcare support and more from trained professionals.

In our independent review of Zurich life insurance, our team of experts look at how Zurich life and critical illness insurance works for new and existing customers in 2024. This guide aims to provide as many details as possible, to help you decide whether Zurich is the right insurance company to protect your home and your loved ones.

A picture of a stopwatch

60-Second Summary – Zurich Life Insurance Review 2024

On this page, our life insurance experts provide in-depth information about what Zurich life insurance does and how these policies work to protect your family financially. This information includes price examples, case studies of real customers and our main tips to save money on your new or existing Zurich policy.

  • You can buy various types of life insurance from Zurich, including level-term (family) life insurance, decreasing (mortgage) life insurance, and family income benefit.
  • Zurich policies are very flexible, with the option to add on extra benefits to enhance your cover. You can also easily customise your policy to suit the level of cover that you need, as Zurich has no maximum limit for cover amounts.
  • Zurich policies tend to be cost-effective, with many policies starting from less than £15 per month. The exact price of your policy may be more or less than this based on your age, health, and the level of cover that you need.
  • Zurich critical illness insurance can be added to your life insurance policy and will pay out a lump sum if you are diagnosed with 1 of 44 (core cover) or 99 (enhanced cover) specified medical conditions.

Zurich Insurance sells a range of different insurance policies, including life insurance, critical illness insurance, and income protection insurance.

Zurich life insurance policies have been designed to protect your family or mortgage by paying out a significant cash lump sum in the event of your death. Your family can use this money however they see fit, but life insurance pay outs are usually used to cover important costs such as repaying any outstanding debts.

Zurich has branches in countries across the World and they consistently release advertisements to promote their products, including this video from Zurich Ireland.

Do I need life insurance?

Whether Zurich is a good choice for you depends on the type of life cover that you need, and your situation (e.g. age and medical history). It’s usually worth comparing quotes from a few insurers to see which ones will offer the best prices.

Zurich life insurance has been highly rated by industry bodies, with 22 life insurance products currently rated 5 Stars by Defaqto. Zurich is also a generally well-liked company, based on a Trustpilot rating of 4.0 out of 5.0 Stars (over 2,000 independent customer reviews).

Note: These online reviews are based on all of Zurich Insurance’s products in the UK and are not exclusive to life insurance products.

The process of applying for Zurich life insurance will be the same as with most insurers. You can apply to Zurich directly or with the help of an experienced life insurance broker for extra support.

Once your application has been approved, you simply set up a Direct Debit with your bank or building society to pay for your policy. You will then be protected until you either die, claim for terminal illness, or cancel your policy.

Note: You can create your Zurich login details to manage your policy online once you have received all your policy documents.

What are the benefits of life insurance with Zurich?

  • Zurich Support Services – Provides qualified counselling and support services to support their customers, in partnership with Health Assured, Health Hero and Crisis 24.
  • FREE Life and Critical Illness Cover – You will be given free cover when applying for your policy (during underwriting). This will cover you for up to £400,000 (£250,000 life, £150,000 critical illness).
  • Terminal Illness Cover – Zurich will pay out a lump sum to you if you are diagnosed with a serious illness (life expectancy 12 months or less)
  • Zurich Milestone Benefit – Allows you to increase your cover with no further medical underwriting within 90 days of a significant life event. This could be getting married, having a child etc.
  • Zurich ‘Accelerate’ – This new benefit launched in May 2024 and provides access to 6 health support services for diagnosing and treating cancer, heart, or neurological conditions (see ‘What is Zurich Accelerate?’ guide).

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Zurich life insurance will pay out a cash lump sum if you either die or if you are diagnosed with a terminal illness (12 months or less to live. The table below provides details about the various options for cover, and any restrictions (e.g. age limits).

Type of coverZurich Insurance Life Insurance
What policies are available?Level Term Life Insurance (Zurich Family Life Insurance)
Decreasing Term Life Insurance (Zurich Mortgage Life Insurance)
Increasing Life Insurance (index linked)
Relevant Life Insurance (Business Protection)
Group Life Insurance (Business Protection)
Family income benefit (Family Income Cover)
Can I buy joint life insurance?YES – You can buy joint life insurance to protect yourself and your partner, which pays out on the death of the first partner.
Is terminal illness benefit included?YES – Zurich life insurance includes terminal illness cover as standard, which pays out on diagnosis of a terminal illness (12 months or less to live).
Can I buy increasing life insurance with Zurich?YES – Zurich provides the option of increasing cover to protect your policy against the effects of inflation.  
This will either track the Retail Price Index (RPI) or increase by a set percentage (3% or 5%) each year.
Does my policy include Waiver of Premium?NO – But this can be added to your policy for an additional cost.  
Waiver of Premium will cover your monthly premiums for you if you cannot work due to accident or sickness.
How long can I be covered for?You can be covered for anywhere between 1 year to 50 years with most Zurich policies.  
Family income benefit has a maximum policy term of 40 years.
Are there age limits for Zurich life insurance?You have to be at least 16 years old to apply for Zurich life insurance.  
The maximum age at entry is 83 years old and your policy must end before you turn 89.
Is there a maximum amount of cover (£s) with Zurich?There is no maximum limit for the amount of cover for Zurich life insurance.
Are there any exclusions for Zurich term life insurance?Zurich life insurance excludes claims for suicide within the first 12 months of the policy start date.
You can only claim for terminal illness where this meets the criteria set out in your policy terms and conditions.

As well as single and joint life policies, Zurich also offers group life insurance to its customers. This is designed specifically for business protection, as a key incentive for employers to offer their employees.

Zurich also gives you the option to add spouse or partner cover to group policies. This benefit will pay out a cash lump sum to support your employee if their significant other passes away during the policy term.

What is the average cost of Zurich life insurance?

Based on our most recent research, our insurance experts have found that the average cost of Zurich life insurance is around £23.79 per month. The cost of Zurich life insurance will vary for each person who applies, but it will be based on standard factors like your age, any medical conditions, and your occupation.

Our insurance experts have created these tables of price examples and case studies to show how much Zurich life insurance prices can vary. As you can see, the price can be very reasonable, with Mrs B receiving cover to protect her mortgage for only £13.89 per month.

Case study: Mrs B.

Details of applicantMrs B. was born in 1970 and is a non-smoker.
Health informationHeight: 5’4” / Weight: 17st
Cover requirementsMrs B wanted £64,000 of decreasing life cover to protect her mortgage over the next 14 years.
Monthly premiums (£s)£13.89 per month
Guaranteed (fixed) premiums

Price Examples: £200,000 of level term life insurance over 25 years

Here, our experts have compared the policy premiums that are available from Zurich with other insurance companies on the market. We also compared prices for smokers vs non-smokers to demonstrate the potential difference in cost.

Age of applicantZurich premiumsLowest premiumsHighest premiums
Age 30 (non-smoker)£7.95 per month£7.22 per month£12.94 per month
Age 40 (non-smoker)£15.63 per month£13.43 per month£20.62 per month
Age 50 (non-smoker)£44.40 per month£34.32 per month£46.48 per month
Age 30 (smoker)£13.54 per month£11.95 per month£19.88 per month
Age 40 (smoker)£37.44 per month£29.52 per month£42.60 per month
Age 50 (smoker)£130.69 per month£83.94 per month£130.69 per month

Life Insurance provider reviews

Another popular policy that is sold by Zurich is critical illness insurance, which can be bought alongside your life insurance policy. These policies work as a financial safety net, helping to support you and your loved ones if you are diagnosed with a serious medical condition.

Critical illness insurance policies vary between insurance companies, and Zurich critical illness insurance will pay out either 40 conditions (core cover) or 99 conditions (enhanced cover).

Key factors for Zurich Life and Critical Illness Insurance:

  • Core cover will pay out 100% of the cover amount on diagnosis of 38 specified conditions, and 25% (or £25,000) for 2 specified conditions).
  • Enhanced cover will pay out 100% of the cover amount on diagnosis of 51 specified conditions, and 25% (or £25,000) for 48 specified conditions).
  • Your full cover amount will be paid out immediately if you are on an NHS waiting list for 1 of 7 specified conditions (core cover) or £25,000 for bowel disease surgery (enhanced cover).
  • If you are diagnosed with 1 of 10 ‘life-changing’ conditions before the age of 50, you will be paid your full cover amount plus up to £100,000 extra (enhanced cover).
  • If you are diagnosed with 1 of 5 specified pregnancy complications before the age of 45, you will be paid £5,000 (enhanced cover).
  • Zurich children’s critical illness insurance (core) can be added to your policy for an additional cost, which pays out up to £25,000 per claim for each child (cover up until age 22).
  • If your child passes away between 30 days old and their 22nd birthday, you will be paid £5,000 (children’s cover).

Zurich recently released this video, which highlights how critical illness cover can support you if you are diagnosed with a serious illness.

A tale of two stories: Are you as protected as you can be?

Note: You can buy a policy if you are aged between 16 – 69 years old and your policy must end before your 74th birthday. Your policy must last for a minimum of 5 years, with a maximum policy term of 50 years.

If you need to contact Zurich customer service about your policy, there are a few numbers to choose from. Below is the main contact number for Zurich, and we have listed specific numbers for cancellations and claims within the relevant sections of this page.

Zurich Life Insurance Contact Number

Telephone – 0370 333 1500
Opening times – Monday to Friday 8.30am – 5.30pm (Bank Holidays excluded)

Note: If you need to make changes to your policy and would rather not do so over the phone, you can also manage your policy online by logging into the Zurich website.

Zurich will work hard to process and pay out any life insurance claim as quickly and sensitively as they can. If you need to claim on a Zurich life insurance policy, the first thing you will need to do is contact Zurich directly. Their claims department will ask for several key pieces of information to start your claim which are:

  • The name of the policyholder and policy number (if known)
  • Your relationship to them (are you their next of kin?)
  • Date, time, and place of death (if known)

Zurich life insurance contact details (if you don’t know the policy number)

Telephone – 0370 333 1500
Telephone (overseas) – +44 1739 511227
Opening times – Monday to Friday 8.30am – 5.30pm (closed weekends and Bank Holidays)

Zurich life insurance contact details (if the policy number begins with PR)

Telephone – 0370 240 0073
Email – zurich.multiclaims@uk.zurich.com
Opening times – Monday to Friday 9.00am – 5.00pm (closed weekends and Bank Holidays)

Zurich life insurance contact details (if the policy number doesn’t begin with PR)

Telephone – 0370 234 0872
Email – bereavements.zurich@uk.zurich.com
Opening times – Monday to Friday 9.00am – 5.00pm (closed weekends and Bank Holidays)

Five Stars

Rated "Excellent" 5 out of 5

"This company went above & beyond to get me cover even though I have MS, I am very happy I managed to get cover, Amazing staff, Dean went above & beyond, I highly rate this company."

by Elizabeth Turner-Long - 9th August 2023

You always have the option to cancel your Zurich life insurance, and you can cancel your life insurance cover at any point without having to pay any fees to do so. To cancel your policy, you will need to:

  • Cancel the Direct Debit for your policy with your bank or building society
  • Contact Zurich to cancel your cover directly over the phone, by email or by post

Zurich cancellation contact details (if your policy number starts with PR)

Telephone – 0370 850 5682
Emaillife.service@uk.zurich.com
Opening times – Monday to Friday 8.30am-5.30pm (excludes Bank Holidays)

Post:

Zurich Assurance Protection Operations,
PO Box 4157,
Swindon,
SN4 4QB

Zurich cancellation contact details (if your policy number doesn’t start with PR)

Telephone – 0370 850 8598
Email – zurich.customer.service@uk.zurich.com
Opening times – Monday to Friday 8.30am-5.30pm (excludes Bank Holidays)

Post:

Zurich Assurance – In Force,
Unity Place 1,
Carfax Close,
Swindon,
SN1 1AP

If you are unhappy with your cover or experience of Zurich, you are entitled to complain. Zurich will always attempt to resolve complaints straight away or as soon as they possibly can. You can contact them via any of their usual contact details or fill in an online complaint form to start this process.

Zurich life insurance complaints (online forms)

Zurich – Life insurance, investments and pensions online complaint form

Zurich – Life Protection Complaint form (to be used if your policy number starts with PR)

Financial Ombudsman Service Logo

Making a complaint to the Financial Ombudsman Service

The Financial Ombudsman Service (FOS) is an impartial and free service for financial services customers in the UK. This service can be used to settle any disputes between life insurance companies and their customers in the United Kingdom. If they feel that you have suffered any financial loss as a result of your life insurance policy, then they may rule for compensation to be awarded.

Telephone – 0800 023 4567 (or 0300 123 9123)

Telephone (outside the UK) – 0207 964 0500

Emailcomplaint.info@financial-ombudsman.org.uk

Can you put Zurich life insurance in Trust?

Most life insurance providers (Zurich included) will let you write your policy into Trust, with no added fees or costs. A Trust gives you more control over your life insurance benefit, allowing you to specify who receives it and how it is used (see Life Insurance Trust guide).

Types of Zurich life insurance trusts:

    Zurich Discretionary Trust: this is the most flexible type of trust available which can allow you to change key details at a later point.

    Zurich Absolute Trust: this trust is less flexible, you cannot change who benefits after the trust is in place.

    Zurich Group Life Master Trust: this is designed to be used for business protection policies (Zurich Group Life Insurance).


Does life insurance pay out for suicidal death with Zurich?

This can be a hard question to ask if you have experienced mental health issues or suicidal thoughts and is an understandably sensitive topic. However, with something as important as life insurance, you want to make sure you know exactly which events you are covered for.

Zurich life insurance does cover suicide but only after the first 12 months of the policy (known as a suicidal death clause). Most UK life insurance policies are written with a suicide clause for a set time period (usually 12 months but sometimes 24 months).

Choosing your life insurance company is a totally personal decision, and Zurich will work better for some people than others. You should consider the prices and benefits that are available and if this works well for you.

If you are confident that Zurich is the right choice to protect your family, you can apply to them directly or via a life insurance broker. If you have a medical condition or high-risk hobby or occupation, it will usually be best to get whole market advice before making any decisions, as this can make things more complicated.

For free, friendly life insurance advice, you can CLICK HERE or call our insurance experts on 0800 009 6559.

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Is it worth paying for life insurance?

Yes, if you’ve got children or financial dependents then you should have life insurance to protect them if you die. Martin Lewis and the Financial Conduct Authority recommend that you take out life insurance to protect your family and your home. Generally, life insurance premiums start from as little as £5 per month and will be cheaper for younger adults.

Common myths about life insurance:

  • Life insurance won’t pay out (pays out 98% of claims)
  • People with medical conditions can’t have life insurance
  • Life insurance is expensive
  • Savings can be just as effective as life insurance
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What is the average cost of life insurance per month?

Based on recent research carried out, the average cost of life insurance is approximately £38 per month and the average level of cover is £152,000. Life insurance premiums also vary dramatically from one insurance provider to another and you can reduce your monthly premiums by shopping around.

Fundamentally, life insurance premiums vary depending on your age, health and the amount of cover that you need, starting from as little as £5 per month. You can also get life insurance to protect your family and your home against financial loss if you die.

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Average cost of life insurance - iam|INSURED

What does life insurance cover you for?

Life insurance is a monthly renewable ‘term insurance’ contract that pays out a cash lump sum or regular payments on death to your family or beneficiaries. Policies are most commonly used for family protection or mortgage protection for your loved ones if you die and your household income reduces, plus the additional issues of losing a parent or carer.

Traditional life insurance will not exclude any pre-existing medical conditions and will cover suicide after 12 or 24 months. You can also use life insurance for business protection purposes as well as tax-efficient business life insurance for directors or key people.

What are the disadvantages of life insurance?

The biggest and most common problem that consumers have with life insurance is the cost and the monthly premiums. This is the top reason for policy cancellations and why more people don’t take out life insurance to protect their family.

Another key disadvantage with life insurance is that it holds no investment value, nor can you cash it in. Life insurance works like any other traditional general insurance policy (e.g. car insurance, house insurance, pet insurance etc.), you pay a monthly premium and it will pay out in the event of a claim. Some people decide to use savings instead of taking out life insurance but you need to make sure that you have sufficient savings to cover the costs of death for your family.

Why do I need life insurance?

The fact is that nobody actually ‘needs’ life insurance, but it is strongly recommended that families and couples have cover to protect their loved ones in the event of death. Martin Lewis recommends life insurance and says “this is something that every parent, partner, or person with any other type of dependent needs to consider”.

Life insurance financially protects your loved ones if you die and pays out a cash lump sum to repay your mortgage, pay for school fees, replace lost income, and pay for regular outgoings. Mortgage life insurance is not linked to your mortgage debt so you can use it to pay off some or all of your mortgage.

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